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Frequently asked questions
The topics that come up most often in support.
Account and signup
How do I create an account?
Sign up in under a minute with Apple, Google, or email, from the iOS app or the website. The first course is free, no credit card required.
I forgot my password, what do I do?
On the login screen, tap "Forgot password". You'll get an email with a reset link. If you use Apple or Google, your provider manages your credentials.
How do I delete my account?
From the app: Profile → My account → Delete my account. All your data (courses, quizzes, flashcards, progress) is removed for good, at no cost.
Courses and content
What formats can I import?
A photo (single shot or multi-page), a PDF, a screenshot, or text typed directly. The AI reads handwriting. For best results: decent lighting and a legible text.
My scan isn't working, what should I do?
Check the lighting and make sure the text is readable. If it still fails, import a PDF or photo from your gallery. Still stuck? Email us at contact@wizidoo.com with a screenshot.
How long until a course is ready?
Anywhere from a few seconds to 2-3 minutes depending on size. You can close the app while it generates, we notify you when it's ready.
Is there a size limit per course?
No hard limit, but for best results we recommend chapters under 50 pages. You can import several documents into the same course.
Devices and offline
Which devices is Wizidoo on?
iPhone and iPad via the iOS app, and on the web from any browser (desktop, phone, tablet). An Android version is coming soon.
Does it work without internet?
Importing and AI generation need a connection (the AI runs in the cloud). Once a course is ready, you can review your loaded quizzes and flashcards offline.
Payment and subscriptions
Is Wizidoo paid?
The first course is free, no credit card. After that, the yearly Wizidoo Premium plan unlocks everything, with a 7-day free trial. The same subscription covers up to 3 children and 2 parents. Price and details on the Pricing page.
How do I cancel?
One tap from your App Store account settings (iOS Settings → your name → Subscriptions). You keep access until the end of the paid period.
How do I get a refund?
Apple handles payments. Request a refund at reportaproblem.apple.com. Apple usually replies within 48 hours.
My payment was declined, what now?
Check your payment method in App Store Settings. If your account is valid, contact Apple Support or email us at contact@wizidoo.com.
Family pack (parents)
How does the family pack work?
The family pack is included in the yearly Wizidoo Premium subscription. One parent subscribes, up to 3 children and 2 parents share the same subscription. Each child gets full access, the parent tracks mastery, receives weekly reports, and a dashboard surfaces weak spots. Price and details on the Pricing page.
My child already has an account, how do I link it?
From the app, the parent opens the family area and adds the child via email or a pairing code. The child accepts from their own account.
Privacy and security
Are my courses used to train an AI?
No. Your courses are never shared or used to train any model. They only generate your personal content.
How do I delete my data?
From Profile → My account → Delete my account. All associated data (courses, quizzes, flashcards, stats) is permanently removed.
Don't see your question?
Email us at contact@wizidoo.com