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Frequently asked questions
The topics that come up most often in support.
Account and signup
How do I create my account?
Sign up in under a minute with Apple, Google or your email, from the iOS app or the website. Your first 3 lessons are free for life, no card needed.
I forgot my password, what do I do?
On the sign-in screen, tap “Forgot password”. You'll get an email with a reset link. With Apple or Google, your account manages your login.
How do I delete my account?
In the app: Profile, at the bottom, “Delete this account”. Your lessons, your path, your weak points and your stats are permanently deleted, free of charge.
Lessons and study path
Which formats can I import?
Photos (one or several), PDFs, or screenshots. If you do not have your notes with you, enter the topic and the AI writes a practice lesson. It can also read handwriting when the photo is well lit and the text is legible.
What happens after I import?
Wizidoo analyses your notes and builds your study path: a series of short steps to play in order, grouped into tiers. Cards to discover, pairs to match, questions, recalls from earlier steps, a recall round, a catch-up, a practice test at the end of each tier and an infographic at the end.
How long until a lesson is ready?
The analysis takes 2 to 5 minutes depending on the size of your notes. Each step's content is then prepared as you go, right before you reach it. You can close the app during the analysis.
What happens when I get a question wrong?
It comes back at the end of the step until you get it right, and it joins the catch-up step of its tier, for good. It counts as mastered again after two correct answers. The full list is in “My weak points”, with a tip for each question.
How is my mastery calculated?
Your gauge counts the questions you've played and removes the ones not yet mastered. A lesson reaches 100% when every step is done and no question is left unmastered. The practice test does not change your mastery.
Can I replay a step?
Yes, tap a completed step to replay it. Careful: a question missed on replay becomes unmastered again and joins the catch-up.
My scan doesn't work, what should I do?
Check the lighting and that the text is readable. If it persists, import a PDF or a photo from your gallery. If nothing works, email contact@wizidoo.com with a screenshot.
Is there a size limit per lesson?
Yes: 10 pages in total, split across up to 10 files. Each file can be up to 10 MB.
Devices and connection
Which devices is Wizidoo available on?
iPhone and iPad via the iOS app, and on the website from a browser on your computer, phone, or tablet. Your path is the same everywhere.
Is an internet connection required?
Yes. Wizidoo needs an internet connection to analyse your notes, generate the steps, and save your progress.
Payment and subscriptions
Is Wizidoo paid?
Your first 3 lessons are free for life, no card needed, with their full paths replayable as often as you like. A fourth successful import requires Wizidoo Premium, which unlocks unlimited lessons. The same subscription covers up to 3 children and 2 parents. Pricing and details are on the Pricing page.
How do I cancel my subscription?
From your App Store account settings (iOS Settings, your name, Subscriptions). You keep access until the end of the paid period.
How do I get a refund?
Apple handles payments. Request a refund at reportaproblem.apple.com. Answers usually arrive within 48 hours.
My payment was declined, what should I do?
Check your payment method in the App Store settings. If your account is valid, contact Apple support or email contact@wizidoo.com.
Family pack (parents)
How does the family pack work?
The family pack is included in the annual Wizidoo Premium subscription. One parent subscribes, up to 3 children and 2 parents share it. Each child gets full access; the parent follows progress on the path, mastery per lesson and weak points, and receives weekly reports. Pricing and details on the Pricing page.
My child already has an account, how do I link it?
In the app, the parent opens the family space and adds the child with their email or pairing code. The child accepts from their own account.
Privacy and security
Are my notes used to train an AI?
No. Our AI providers process your notes only to analyse their content and build your study path. They are not used to train their models.
How do I delete my data?
From Profile, “Delete this account”. All associated data (lessons, path, weak points, stats) is permanently deleted.
Don't see your question?
Email us at contact@wizidoo.com